How can I have a copy of product catalog?
You may send in Member Registration request, you will be receiving an approval code at your registered email.
Then, you can log in on the Member Login Page.
Do I have to assemble the product myself?
Reaim's product is designed and packed in Flat-Pack Packaging with the necessary filling to protect the content.
Some products may come in more than 1 packaging.
Can I customize the Product Model in different sizes and / or materials (colors)?
Reaim welcomes customization inquiry, feasibility is subject to quantity, material & other technical consideration.
What are the basis of pricing for my purchase?
All price are quoted in FOB or FCA (Pasir Gudang, Malaysia / Tanjung Pelepas, Malaysia).
Why is the price different from my previous purchase?
The price is quoted according to the fluctuation of currency exchange.
What are the payment modes available for my purchase?
Reaim accepts the following payment modes only:
All bank charges / commissions outside Malaysia is on Buyer's / Applicant's account.
(a) Telegraphic Transfer By Bank
     (40% deposit upon Order Confirmation, 60% balance received upon Order Completion Date)
(b) LC at Sight
Delivery & Shipment
What is the estimated Production Lead Time?
For general estimation, Production Lead Time is about 30 days.
However, this is determined by the current production capacity & supply of designated material.
Order will only be scheduled to production, after Order Confirmation.
What is the Type of Shipment for my purchase?
Considering cargo handling process and cost effectiveness, all shipment is to be arranged in Full Container Load (FCL).
What is the maximum Payload of cargo in FCL shipment?
All FCL is to comply with below limit:
1 x 20GP = 26.0m3 / 14,000 kgs
1 x 40GP = 59.5m3 / 24,000 kgs
1 x 40HC = 62.0m3 / 24,000 kgs
Note: Customer is to check with local forwarding agent if there is any weight limit regulated by local authority at destination.
What are the Delivery Term / INCOTERMS for my purchase?
The Delivery Term/ INCOTERMS will be FOB or FCA (Pasir Gudang, Malaysia / Tanjung Pelepas, Malaysia).
CFR (Port of Discharge) is also available upon customer's request.
What are the documents will be provided for my shipment?
Customer can provide us a list of required documents, some required documents might attract additional charges.