|How can I have a copy of product catalog?|
|You may send in Member Registration request, you will be receiving an approval code at your registered email.
Then, you can log in on the Member Login Page.
|Do I have to assemble the product myself?|
|Reaim's product is designed and packed in Flat-Pack Packaging with the necessary filling to protect the content.
Some products may come in more than 1 packaging.
|Can I customize the Product Model in different sizes and / or materials (colors)?|
|Reaim welcomes customization inquiry, feasibility is subject to quantity, material & other technical consideration.
|What are the basis of pricing for my purchase?|
|All price are quoted in FOB or FCA (Pasir Gudang, Malaysia / Tanjung Pelepas, Malaysia).|
|Why is the price different from my previous purchase?|
|The price is quoted according to the fluctuation of currency exchange.|
|What are the payment modes available for my purchase?|
|Reaim accepts the following payment modes only:
All bank charges / commissions outside Malaysia is on Buyer's / Applicant's account.
(a) Telegraphic Transfer By Bank
(40% deposit upon Order Confirmation, 60% balance received upon Order Completion Date)
(b) LC at Sight
|Delivery & Shipment|
|What is the estimated Production Lead Time?|
|For general estimation, Production Lead Time is about 30 days.
However, this is determined by the current production capacity & supply of designated material.
Order will only be scheduled to production, after Order Confirmation.
|What is the Type of Shipment for my purchase?|
|Considering cargo handling process and cost effectiveness, all shipment is to be arranged in Full Container Load (FCL).|
|What is the maximum Payload of cargo in FCL shipment?|
|All FCL is to comply with below limit:
1 x 20GP = 26.0m3 / 14,000 kgs
1 x 40GP = 59.5m3 / 24,000 kgs
1 x 40HC = 62.0m3 / 24,000 kgs
Note: Customer is to check with local forwarding agent if there is any weight limit regulated by local authority at destination.
|What are the Delivery Term / INCOTERMS for my purchase?|
|The Delivery Term/ INCOTERMS will be FOB or FCA (Pasir Gudang, Malaysia / Tanjung Pelepas, Malaysia).
CFR (Port of Discharge) is also available upon customer's request.
|What are the documents will be provided for my shipment?|
|Customer can provide us a list of required documents, some required documents might attract additional charges.|